Resume.
Download PDF ↓AI Product Manager with 6+ years across consulting, B2B SaaS, and AI product building. I turn ambiguous problems into shipped product, designing systems where rules, LLMs, and ML work together, and running discovery and stakeholder alignment to get there. I build and ship frontend directly when it speeds up early validation.
Enprose
2024 – Present- ▸Built and shipped an AI decision engine combining rule-based logic, LLMs, and ML, now processing 1,000–3,000+ automated decisions daily at >85% human-benchmark accuracy.
- ▸Led product strategy and discovery for an enterprise workflow-automation platform, running pilots with 3-4 enterprise customers and defining success metrics with client leadership.
- ▸Shipped core frontend modules end-to-end using AI-assisted development (Claude, Cursor), from UX design to React/Next.js, reducing engineering dependency for early-stage validation.
- ▸Designed UX for a hybrid AI system (rules + LLM + ML), making complex automation accessible to non-technical business users.
- ▸Consulted enterprise customers across security and VC/recruitment verticals on AI adoption roadmaps, identifying use cases and measuring success through KPI-driven optimisation.
TablePointer
2023 – Present- ▸Increased sales conversion by 20% by building a savings estimation tool using 12 months of historical client data.
- ▸Saved 7+ man-hours/month by improving the F&B dashboard to automate equipment energy tracking.
- ▸Reduced installation time by over 25% by refining operational processes across 2+ countries, supporting deployment scalability.
- ▸Led a phased rollout for Japan market entry, sequencing hardware, firmware, and platform changes for local voltage standards across engineering, operations, and logistics.
- ▸Managed outsourced platform development with external vendors, coordinating testing, delivery, and feature releases.
Sabisu
2022 – 2023- ▸Conducted director-level discovery sessions to frame business problems and translate strategic priorities into a sequenced solution roadmap.
- ▸Drove the story-writing cycle from discovery through to acceptance criteria, running refinement and sprint planning to keep the backlog 2 sprints ahead.
- ▸Reprioritised the roadmap based on gap analysis between product positioning and enterprise customer needs, re-engaging stalled accounts.
- ▸Onboarded and mentored a junior PM on backlog management, story writing, and refinement facilitation.
Synpulse
2022- ▸Embedded as BA/consultant on the Trust Bank digital banking project (Singapore's first MAS-regulated digital bank), gathering requirements with product owners and unblocking stalled features.
- ▸Mapped as-is and to-be business processes for banking features (insurance, PayNow, fraud step-up, rewards), giving the team a shared reference for scope decisions.
- ▸Resolved a scope dispute where the insurance product owner sought to add upsell flows into onboarding, aligning stakeholders on a scoped-down approach that preserved UX.
- ▸Advised UI designers on prototype feasibility, validating designs through concept testing before handoff to development.
Interrobang
2019 – 2022- ▸Led product workshops with enterprise clients (including BreadTalk and BIPO) to define product vision, requirements, and priorities.
- ▸Ran competitor analysis across business models, value propositions, and UX to surface risks and shape product direction.
- ▸Created UX concepts and guided UI designers from sketches to validated prototypes, including an e-wallet and food-pickup ordering app with loyalty.
- ▸Set milestones and timelines, coordinating stakeholders, designers, and engineers through delivery.
SensorFlow
2019 – 2021- ▸Reduced infrastructure costs by >50% by spearheading platform re-architecting efforts.
- ▸Reduced customer onboarding time by >30% by building internal tools that streamlined processes.
- ▸Led a discovery project with 50+ participants in partnership with a customer-experience consultancy.
- ▸Defined the MVP roadmap for 2 new products, aligning priorities across internal and external stakeholders.
- ▸Improved and maintained an IoT product helping hotels cut energy use by automating air-conditioning.
Earlier: Marketing Manager at Chocolate Origin (2019); Graphic Designer at Shangri-La (2013 – 2019).
AI product management, LLM integration, ML/rule-based hybrid systems, workflow automation, prompt evaluation, human-in-the-loop design, AI-assisted development, AI use case discovery, AI governance
Product discovery, Agile/Scrum, OKRs, A/B testing, backlog management, stakeholder alignment, go-to-market, MVP development, PSPO I certified
Requirements elicitation, stakeholder workshops, user story writing, business process modeling, personas, journey mapping, product roadmapping
SQL, REST APIs, Mixpanel, Jira, Confluence, Miro, ClickUp
Figma, React/Next.js prototyping (shadcn, Ant Design), AI-assisted frontend delivery (Claude Code, Cursor)
English, Mandarin, Cantonese